Assessor terms

1. Who we are

SwiftCerts is a trading name of Ready EPC Ltd, registered in England and Wales (company no. 17565152). Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. These terms apply when you sign up as an assessor and accept jobs from us.

2. We act as your booking agent

You appoint Ready EPC Ltd as your booking agent for domestic EPC jobs. On your behalf we advertise, take bookings, set the price of each job from our price list, collect the customer's payment, and handle cancellations and refunds under our customer terms. We offer you jobs; you're free to accept or ignore any of them, and we don't promise any number of jobs.

3. Your contract with the customer

• When you accept a job, you contract with the customer to carry out their EPC at the price they paid. We tell them your name and accreditation number.
• You carry out the survey and lodge the certificate yourself, using your own professional judgement, and you're responsible for it. You must stay accredited with your scheme, keep the professional indemnity insurance it requires, and hold public liability insurance for your visits. We may ask to see your policies at any time, and we'll stop offering you jobs if either lapses.
• Contact the customer (or their access contact) within 2 hours of accepting to arrange the visit, then tell us the day and time you agreed (reply VISIT on WhatsApp, or set it in the portal). We confirm it to the customer, and it's the visit day for the fees in section 5.

4. Price, commission and payment

The customer pays the price for the size of their home (up to 2 bedrooms £65, 3–4 bedrooms £79, 5+ bedrooms £95). We collect it on your behalf and keep our commission, the difference between the price and your fee (£25 / £29 / £35). Your fee (£40 / £50 / £60) is shown on every offer before you accept.

• Our commission is our only charge: no subscription, sign-up or lead fees.
• We pay your fee by bank transfer through Stripe once the certificate is on the EPC register for the right property, usually a day or two after you lodge it. Stripe then pays it into your bank in its weekly payout. You connect your bank account with Stripe; we never see your bank details.
• Every job is paid for through us. Never ask the customer, tenant or agent for any payment. If you do, we'll remove you and won't pay you for that job.

5. Cancellations and missed visits

If a customer cancels from 5pm the day before the visit, or you can't get in at the agreed time, we keep a £25 fee from their refund and pay you £20 of it. Earlier cancellations are free for the customer, and there's no fee for you. Rearranging with the customer is up to you and them. If you can't make a visit, tell the customer and us as early as you can. If you miss one without telling them, we refund the customer in full or pass the job to another assessor, you're not paid for it, and repeated missed visits mean we stop offering you jobs.

6. Tax

You're self-employed, not our employee, and responsible for your own income tax and National Insurance. Each job is your sale at the price the customer paid. If you're registered for VAT, or become registered, tell us before accepting jobs, as the price will need to include your VAT. [Confirm VAT wording with an accountant]

7. Ending

You can stop taking jobs at any time by telling us, and we can stop offering you jobs. Jobs you've already accepted must still be carried out (or handed back to us in good time), and we'll still pay you for every job you complete.